Digital commerce, same-day delivery and click-and-collect have become a vital part of our day-to-day lives. Particularly due to the pandemic, our shopping behaviour has changed fundamentally and digital processes have accelerated.
But what do the British expect when they go shopping?
Among others the Retail Report contains these insights:
- Online or offline? What are the most popular shopping channels in the UK?
- What is important to shoppers when it comes to delivery, payment and returns?
- International comparisons: The status quo of retail in the UK, European countries and the US.