Understanding digital carers' needs
Healthwave is a team of digital transformation specialists with a mission to increase inclusion in Public Services, filling the gap between the public sector, procurement, service design and users.
Their clinicians, technology specialists and researchers work in partnership with Healthcare and Government to put the actual service users – whether they’re young or old, whatever their nationality or protected status – at the heart of digital service pathway design.
Industry
Digital Transformation
of Public Services
Geography
UK
Challenge
Research setup
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2000
participants
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N
Users of online health services over the age of 45
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22
Questions
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6
Hours field time
Results
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Better understanding of digital carers' needs
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Identify areas that required additional resources
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Triangulatedata with their deep qualitative interview themes
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Illustrate all the data collected in a white paper
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Enable teams to curate resources specifically designed for digital carers’ needs
Why Healthwave loves Appinio
Appinio allowed us to reach our tricky, yet desired target audience and ask them all the relevant questions. We were then able to create an impactful and tailored approach to support not only users but entire communities.
Oli Sleeman
Business Director at Healthwave
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