Use Case

Customer Satisfaction

Discover the heartbeat of your business by delving into Customer Satisfaction Analysis. Harness feedback, data and insights to grasp your customers' thoughts and desires, and create experiences they'll love.

Book a demo

Advantages of Customer Satisfaction Analysis

  • Hero-Icon_Cost

    Satisfied customers return for future purchases and pay even a higher price, leading to increased revenue and customer loyalty.

  • Hero-Icon_Opinions

    Get valuable feedback to improve your product or service, align with the needs and wants of your target audience, and consolidate your customer base.

  • Hero-Icon_First-Choice

    Gain a competitive edge, differentiate your business by offering superior customer experiences.

Customer Satisfaction Analysis

Customer feedback is your competitive edge


Net Promoter Score

Your roadmap to customer success with NPS


KPIs to measure

  • Hero-Icon_Health-1


  • Hero-Icon_Intrinsic-motivation

    CES (Customer Effort Score)

  • Hero-Icon_Awareness

    CLI (Customer Loyalty Index)

  • Hero-Icon_First-Choice-1

    CSAT (Customer Satisfaction score)

Essential Customer Satisfaction questions

  • For crafting the perfect customer experience

    How would you rate your recent experience with our customer support team? Can you share any memorable positive or negative experiences you've had with us recently?

  • For increasing customer loyalty

    Would my customers recommend my product/service to a friend or colleague? What factors make my customers come back for more?

  • For benchmarking competitors

    How does my product/service compare to similar offerings from my competitors? Have my customers tried my competitors' products/services, and if so, how do they stack up against mine?

Pricing analysis explained (TO BE REMOVED)

More use cases & methods


Consumer tracking

Understand how consumers think and what drives their choices. From purchase frequency to product use, to drivers and barriers - we've got all the answers you need, in real time.
Read more


Target group analysis

Gen Z or Millenials? Yoga lovers or CrossFit fans? Get a clear understanding of your target audience to create great products that they will actually need and love.
Read more


Customer satisfaction analysis

Actually knowing what your target group wants is the key to customer satisfaction. We help ask the right questions and understand what matters.
Read more

Like what you're seeing? Try it for yourself

  • See our platform in action

  • Experience real-time results

  • Explore reports & templates

Get started for free
You can call this via showToast(message, { variant: 'normal' | 'error' }) function